Are you hesitating to migrate to Hopem Immobilier?
Have all the necessary information to fuel your consideration and take action.
No local installation
Access from anywhere, with the device of your choice, using any browser..
99% Availability
24/7
365 days a year
Security backups
Backup copies of your database are taken daily and retained for a period of 30 days.
Access and users
- How many levels of security are required for login?
First, you will have access to your portal using your username and password. Then, you will gain access to Primmo with a second username and password. Multi-factor authentication (MFA) has been added to ensure a higher level of security. - Are the accesses the same for the modules?
For Primmo, nothing changes; access management to the software remains the same. - Can we have a report showing the number of user accesses and the allocated time?
There is a user activity report available on the portal that shows the time at which the user accessed the portal. Additionally, in Primmo, you will find a report on user login and logout sessions. - Can we limit or restrict user access periods to the Primmo portal?
No, not at the moment. There is a "login/logout session" access report available to the administrator for all user profiles on their Primmo Cloud.
Documents et files
- What will happen to the files linked to the Hopem-Primmo database?
Only logos and signatures will be migrated to Hopem Immobilier. The rest of your documents will remain on your local installations. - Does document printing work on our equipment?
Yes. A step-by-step procedure is available to help you configure your printer. - Is it possible to clean up Primmo software data before migration?
Yes, but it's not necessarily required. The cleanup could be performed after migration.
Compatible Software
- Is it possible to integrate other software, interfaces, and/or applications with Primmo?
Yes, with our API, it is possible to connect third-party software. Many of our clients have integrated their website, CRM, and other software tools. To validate your needs, we assess each case individually. - Regarding Outlook, how does the email function work in your system? Can we use our own provider's settings, or are we required to use your settings, thus having to manage two email sources?
It depends on the current configuration; we can verify by confirming from a user's workstation where it is set up. For it to work in the hosted environment, we recommend solutions like Microsoft Office 365 / Google (Gmail/Workspace) / Any hosted SMTP service.
Work Sessions
- How does the connection to the hosted solution work?
The connection is made from the login page, through your web browser. - Can we open two sessions to run Primmo software twice?
Yes, however, it is not recommended to open multiple sessions simultaneously. The number of active sessions should be kept to a minimum. - Is it possible to add users?
Yes, you can add users either through the store or by contacting our sales team. A quote will then be provided, and your monthly fee will be adjusted accordingly. - What about the user account management console and password reset?
Hopem's technical department is responsible for all these operations with full access to perform them. - Will the service plan be indexed next year?
Yes, the service plan will be indexed at the renewal date.
Technical Aspects
- Is the Primmo server reserved for each of the Primmo clients?
No, no server is reserved for any specific client. - For our employees in Europe, what are the upgrade hours relative to the time difference?
A communication is sent before Hopem proceeds with the upgrade. - What about the user account management console and password resets?
Hopem’s technical department is responsible for managing user accounts and resetting passwords. However, standard password changes can be performed by users themselves.
Interested in our cloud hosting but concerned about data security?
Here are questions from our clients and their answers.
What will happen to our data history? Will there be a way to access it in another way? If so, how?
The data, including your history, is always retained in the database. However, in compliance with Law 25, tools for anonymization and data cleansing will be available to you. It will be up to you to use them appropriately to comply with this law.
What will happen if, after a few years, for some reason, we decide not to use your system anymore?
Your data will be provided to you in the form of a .BAK file, which is a standard SQL server backup format. This file can be restored in the SQL server of your choice. Your data will be accessible through SQL queries and/or tools such as Power BI. If you no longer use Primmo, the license will be revoked, and the software will no longer have rights to access the data.
Could anyone in your organization "potentially" access our information for any reason?
The only individuals who could potentially access the data are part of Hopem's technical team. However, these accesses are controlled and documented. Access is only granted upon client request and approval. For example, in the case of an investigation request, the database might be collected for the investigation, and personally identifiable data will be encrypted.
What guarantees can you provide for the two previous points?
In addition to the contractual agreement that outlines Hopem's obligations to our hosted clients, all employees are subject to a confidentiality clause.
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